DJPromoDesk Terms and Conditions

1 Who we are and this agreement

DJPromoDesk is operated by YIN LTD, company number 10660966, registered in England and Wales, with its registered office at 2 Western Street, Barnsley, South Yorkshire, England, S70 2BP (we, us, our). Contact: contact@djpromodesk.com.

These terms govern your artist account, hosted website and membership services, including the subscription and referral rules below. Our Privacy Notice explains our handling of personal data. Where we process personal data on your behalf, the Data Processing Agreement forms part of your membership agreement when accepted with your order. The order identifies your legal name, representative, selected features, fees, limits, billing period and accepted document versions. An expressly agreed order variation prevails only for that variation. Mandatory legal rights always prevail.

An application does not guarantee admission or create a paid subscription. The agreement begins when we approve your application and you accept these terms during onboarding. Payment starts only after we disclose the charges and billing schedule and you authorise payment. We provide a copy of the accepted terms and order by email or another durable format.

2 Eligibility and accounts

You must be at least 18, provide accurate details and have authority to act for the artist or business you represent. Membership is subject to approval and any invitation requirements disclosed to you. Selection is based on professional suitability, capacity and compliance with our rules, subject to applicable law.

Keep credentials secure and use authorised team access where available. Do not sell or transfer membership without our written agreement. Tell us promptly about suspected account misuse. You are responsible for activity you authorise, but not automatically for unauthorised activity caused by our failure to provide reasonable security.

3 Services and scope

Your plan may include an artist website, music and release management, private promo links, enquiries, contacts, marketing tools, planning and connected services. Community spaces, sales facilities, media shows and events apply only where expressly included or separately activated. Your accepted plan defines the features we agree to supply. Proposed features are not a promise of future delivery; beta status does not reduce our obligations for paid features or your statutory rights.

We provide the service with reasonable care and skill. Website preparation depends on receiving suitable content and your design approval. Publishing, mailouts and connected-account actions require the approvals or instructions described in your workspace. You must review draft content before authorising publication.

Membership does not guarantee airplay, label interest, bookings, sales, followers, press coverage, introductions or selection for showcases. We do not become your manager, record label, publisher or exclusive agent through membership.

4 Fees renewals and cancellation

Setup fees, subscription fees, applicable taxes, usage limits and any additional charges will be disclosed before you commit. Prices presented to consumers include VAT and other taxes where chargeable; any business price stated exclusive of VAT will be clearly identified. Third-party costs are separate unless expressly included. Your domain, mailbox and external services, including Resend, Kit or Buffer where used, may require your own paid accounts.

Subscriptions renew monthly unless your accepted order clearly specifies a different period. There is no additional minimum commitment unless expressly agreed. Complimentary or trial access does not become paid access without the payment authority and clear disclosures required by law.

Complimentary offers and access: We reserve the right to withdraw, cancel or revoke discretionary complimentary offers, memberships, access or benefits at any time, acting reasonably and subject to applicable law. We will normally notify you before the withdrawal takes effect; immediate withdrawal may be necessary for misuse, fraud, security or legal reasons. This discretion does not override an expressly agreed fixed period of complimentary access or a benefit forming part of a paid package, except where withdrawal is justified under these terms or required by law. Withdrawal does not automatically create a paid subscription, retrospectively impose charges or affect accrued or mandatory legal rights.

You can cancel future renewals using the account billing controls or by emailing our service address before renewal. We will acknowledge cancellation and confirm the service end date. Cancellation normally takes effect at the end of the paid period; statutory cancellation rights and remedies remain unaffected. We do not charge for periods after cancellation takes effect. Prepaid fees are not normally refunded solely because you choose to stop using a properly supplied service partway through its paid period.

We give at least 30 days’ advance notice of price increases, effective no earlier than your next renewal after that notice. You may cancel before the increase without an additional cancellation penalty. A price fixed for an expressly agreed prepaid term remains fixed for that term.

Affiliate referral commission

The standard affiliate commission is 20% of qualifying subscription revenue actually received by DJPromoDesk, excluding VAT and other sales taxes and after discounts, refunds and chargebacks. An expressly agreed different rate must be recorded in the affiliate’s offer. Commission is single-level: you earn on your own qualifying referrals, not on people they later refer. No commission arises on free trials, failed payments, self-referrals or refunded payments. There is no deduction of payment-processing fees from this calculation unless an expressly agreed offer says otherwise.

Referral attribution is recorded against the qualifying customer account using the accepted referral code or link. Commission continues on qualifying subscription payments for as long as that referred customer maintains their paid subscription. Each successful payment, including each renewal, has its own 90-day hold before commission becomes eligible for payout. Refunds, chargebacks and payment review can adjust earnings, including after the hold. Amounts already paid or reserved for a pending payout are not available again. Two different authorised managers must approve a payout.

Payouts use a supported payout method recorded by the affiliate in the affiliate section. Affiliates must keep their payout instructions accurate and complete. Any applicable payout or transfer fees must be disclosed before payment.

Affiliate payment timing: commission becomes eligible for payout after the 90-day hold applicable to each qualifying payment. There is no minimum payout threshold. We aim to initiate payment within seven calendar days, subject to valid supported payout details, required verification and any genuine payment dispute. We will explain delays; provider settlement time is additional.

Affiliate disputes: send referral or commission disputes to contact@djpromodesk.com. We aim to acknowledge within five working days and provide a reasoned response within 20 working days, explaining any delay. A different authorised manager will review a challenged decision where practicable. Undisputed amounts remain payable and legal rights are unaffected.

Your affiliate dashboard shows your rate, referral records and available balance. Cancelling your own membership does not forfeit valid earned commission. An affiliate-only account does not need a paid artist membership. Disclose the commercial relationship clearly when promoting DJPromoDesk. Do not make misleading earnings claims, send unlawful marketing or imply an endorsement that does not exist.

VAT lawfully chargeable by an affiliate on its commission is separate from this calculation and must be supported by a valid VAT invoice where required.

5 Missed payments and website parking

Failed subscription payments: if a member’s subscription payment fails or becomes overdue, we will notify them privately at their account email and give them seven calendar days from that notice to resolve payment or raise a dispute. If unresolved at the stated deadline, we may park the public website and close paid access. We will confirm the effective service closure date and final export deadline. That closure date starts the 30-day restricted export and recovery period; routine live-data deletion begins after it ends. We send a reminder before routine deletion. Payment resolved before deletion allows restoration as soon as reasonably practicable. A genuine billing dispute will be investigated and any suspension handled proportionately. Immediate proportionate action for serious security, fraud or rights concerns remains available under these terms.

Ordinary closure and expired trials: for an ordinary account closure, we provide a 30-day restricted export and recovery period from the effective service closure date, after which live-data cleanup begins, subject to earlier lawful deletion requests and necessary legal retention. For an unconverted free trial, trial workspace data is automatically scheduled for deletion 14 days after trial expiry; this is a separately disclosed exception to the ordinary closure period. Limited accounting, security and suppression records and restricted backup copies may follow the distinct periods and safeguards explained in the Privacy Notice. Deletion from every provider or backup is not represented as instantaneous.

Public pages, downloads, forms and connected automations may be unavailable during suspension. We will explain the affected services. Restoration follows confirmed payment as soon as reasonably practicable; any restoration charge must first be disclosed and agreed. We do not guarantee unchanged search rankings or traffic. Amounts properly incurred before suspension remain due. We do not charge a new subscription period solely for keeping a site parked.

6 Your content and intellectual property

You retain ownership of your music, artwork, photographs, text, trademarks and other original material. You grant us a non-exclusive licence to host, copy, format, process, transmit and display that material only as needed to provide the features and audiences you authorise. Necessary service providers may exercise that licence on our behalf. It does not permit unrelated exploitation or AI-model training without your separate express agreement.

You must have the rights needed for each use, including samples, compositions, recordings, mixes, remixes, photography and collaborators’ contributions. Possessing a recording does not necessarily give you permission to sell, broadcast or publicly stream it. Provide accurate credits and permissions and do not imply endorsement without authority.

Our platform software, templates and branding remain ours or our licensors’. Export of your own content does not include ownership of our software, third-party assets or a portable copy of the entire hosted system. Collaborators should separately agree ownership, credits, royalty splits and release permissions; introductions through the club do not determine those matters.

7 Music-first community and public content

DJPromoDesk is a professional music environment. Hosted artist websites, profiles, forums, chat, showcases and events must remain focused on music, artistic work and relevant professional discussion.

No overt political campaigning, party promotion, political fundraising, religious recruitment or political or religious advocacy is permitted through those spaces. Do not use membership to organise campaigns or repeatedly introduce divisive off-topic arguments. This rule concerns use of our service, not your private beliefs, identity or lawful activity elsewhere. Incidental references to your background, cultural influences or artistic themes, and factual discussion of issues directly affecting music work, are permitted provided they do not become campaigning or harassment. We apply the rule consistently across viewpoints.

You must not publish or send unlawful, infringing, fraudulent, defamatory, threatening, hateful, sexually exploitative or harassing material, expose private information without a lawful basis, impersonate others, distribute malware or interfere with the service. Do not spam members, scrape directories, sell contact lists or use unsolicited bulk messages to exploit the community. Legitimate promotion must use the designated channels and recipient permissions.

Respect moderators and other members. We may remove content, restrict features or suspend accounts proportionately. We normally explain the concern and allow a reasonable opportunity to correct it. Urgent legal, safety, security or serious rights issues may require immediate action. You may request review by contacting our service address; we will consider your explanation fairly. Serious or repeated breaches may lead to termination.

8 Private promos and confidentiality

Do not redistribute, leak, sell, publicly play or upload unreleased music received privately unless the rights holder permits that use. A download link is not a general licence to exploit a track. Respect embargoes and conditions accompanying submissions.

Do not disclose private member conversations, contact details or confidential business information without permission or a lawful requirement. Artist-only workspace information is not shared with other artists unless you choose to share it. However, material posted to a community space is visible to its designated audience. Private access controls cannot guarantee that a recipient will not copy or record material; we take reasonable protective measures and investigate reported misuse.

9 Third-party services and connected accounts

Hosting infrastructure, email, social networks, streaming embeds, domains, payments and other integrations may rely on third parties. Providers’ terms, fees, permissions and technical limits apply to your use of their services. We will identify material dependencies and relevant charges before activation.

Connect only accounts you own or are authorised to manage. Grant only the permissions required and keep those accounts in good standing. You may revoke a connection, although dependent features will then stop working. External providers may change APIs, reject content, impose limits or experience outages. We cannot guarantee their performance or availability, but remain responsible for our own obligations and reasonable care in selecting and managing suppliers used to deliver our service.

No integration, recommendation or link implies endorsement by the external provider. We do not guarantee inbox placement, social reach, streaming acceptance or the accuracy of third-party engagement reports.

10 Marketing privacy and security

Use only contact information you are lawfully entitled to use for the intended purpose. Honour recipient preferences and unsubscribe requests. Membership or receipt of a promo does not automatically authorise unrelated marketing. Do not upload purchased or scraped lists without a lawful basis for each intended use.

Our Privacy Notice explains the purposes, legal bases, retention and sharing of personal data and how rights can be exercised. The Data Processing Agreement must be supplied and accepted before we process fan or contact information on your behalf. Your acceptance record identifies its version and date, and a copy of the accepted agreement and order must be available to you in a downloadable or other durable format. These contractual arrangements do not constitute visitor cookie consent or recipient marketing consent.

Keep independent copies of important files. We use reasonable security and backup measures, but no system is completely immune to failure. A request for feedback or a complaint may be reviewed by authorised staff; community communications are not legally privileged merely because they are private.

11 Direct-to-public sales when activated

Direct sales become available only after the artist accepts the Seller Schedule and the buyer terms are provided at checkout. The artist is the seller; DJPromoDesk provides the platform and disclosed payment facilitation. The Schedule specifies commission, payment fees, taxes, payouts, delivery, refunds and chargebacks. Mandatory buyer rights remain unaffected.

You are responsible for authorised products, accurate descriptions, prices, licensing and fulfilment and for seller obligations allocated to you by law and the Schedule. We are responsible for the obligations allocated to us. Consumer rights cannot be excluded by describing a sale as a music download.

We may deduct only commission, fees and adjustments expressly authorised by the Schedule. Refunds, chargebacks or suspected fraud may justify a documented, proportionate hold of affected proceeds; we explain the amount, reason and review arrangements. Unrelated sales proceeds are not forfeited because membership ends. Final settlement follows the Schedule and outstanding buyer obligations survive cancellation.

12 Media shows showcases events and commercial partners

Membership does not guarantee inclusion in a podcast, interview, release premiere or event. Editorial decisions are based on suitability and available space. Sponsorship and affiliate relationships are disclosed where required, and payment for promotion must be identified rather than presented as independent editorial support.

Before recording, broadcasting or republishing a member’s contribution, we agree the relevant permissions, audiences, channels, excerpts, duration and any payment separately. Uploading a private track does not authorise broadcast or use in sponsor advertising. Members remain responsible for securing contributor and music rights within their control; we remain responsible for permissions and licences applicable to our role.

Event invitations, tickets, cancellations and conduct may have separate event terms disclosed in advance. Products bought from affiliate partners are subject to the identified seller’s terms. We may receive affiliate commission; this does not remove responsibility for our own representations.

13 Availability limits and beta operation

Maintenance, technical faults and external outages may interrupt service. We give advance notice of planned material disruption where practicable and take reasonable steps to restore service. Beta functionality may be incomplete or change; this does not remove obligations attached to a paid service.

Storage, bandwidth, sending and other limits are those disclosed in your plan. We may investigate usage that threatens stability or security and agree a suitable plan or restrict the affected feature proportionately. We do not impose undisclosed overage charges. If a material paid feature cannot be supplied, we offer the remedy required by law and, where appropriate, an equivalent alternative or a proportionate refund.

14 Termination exports and domains

We may terminate for a material breach not corrected after reasonable notice, serious or repeated misconduct, unresolved non-payment under clause 5, or where continued provision is unlawful. If we end a paid service for convenience, we give at least 30 days’ notice and refund prepaid fees for the unused period. Where lawful and practicable, you can obtain a reasonable export before closure; we do not withhold your own content solely as leverage for disputed fees.

Suspected intellectual property or identity theft: If we have reasonable grounds to suspect intellectual property theft or infringement, identity theft, impersonation, fraudulent account access or unauthorised use of content or connected accounts, we reserve the right to suspend or restrict any or all services immediately where proportionate and necessary to protect affected people, rights holders or the service. We may remove or disable affected content and require reasonable evidence of identity, authority or rights while we investigate. We will normally explain the concern and provide an opportunity to respond or request review, unless doing so would be unlawful, compromise security or prejudice the investigation. We may cancel or revoke any or all services where our reasonable assessment identifies a serious breach, continued provision would be unlawful, or a serious unresolved risk makes continued provision unsafe. If the concern is resolved, we will restore access as soon as reasonably practicable. Account recovery and exports are subject to appropriate identity and security checks. Any refunds, retained records, domains and sales proceeds remain subject to these terms and mandatory legal rights; suspicion alone does not justify forfeiture of funds or transfer of ownership.

For ordinary cancellation or termination, including effective closure for non-payment under clause 5, the restricted export opportunity lasts 30 days after effective service closure and we notify you before routine deletion. The separately disclosed unconverted-trial exception in clause 5 applies. Financial records, security records, backup copies and legally required records may follow different retention periods stated in our Privacy Notice. Retained content licences continue only to the extent necessary for those purposes or existing authorised buyer access.

Artist-owned domains remain yours. Registration, renewal and transfer obligations are disclosed in the order; you are responsible for renewals unless we expressly agree to manage them. We provide reasonable cooperation with transfer subject to registrar rules, identity checks and disclosed costs. Cancellation does not automatically cancel your separate external contracts.

15 Consumer rights and cooling-off

Where you contract as a consumer and cancellation rights apply, you normally have until the end of 14 days after the day the service contract is entered into to cancel without giving a reason. Tell us by email or another clear statement identifying your account and decision; you may use our optional Cancellation Form. We refund sums due within the legally required period, normally within 14 days after we are informed of your cancellation, using the original payment method unless you expressly agree otherwise and without a refund fee.

If you expressly request services to begin during the cooling-off period and we provide the required information, we may charge a proportionate amount for services actually supplied before cancellation. A service cancellation right is lost on full performance only where the required prior request, consent and acknowledgement have been obtained. Digital content supplied without a physical medium requires the separate express consent and acknowledgement prescribed by law before any cancellation right is lost. Accepting these general terms alone is not a blanket waiver.

Any additional mandatory cooling-off, renewal, reminder or cancellation protections applying to your contract remain available. Faulty or improperly supplied services and digital content remain subject to statutory remedies. Professional use does not by itself remove consumer rights where you legally qualify as a consumer.

16 Responsibility and liability

Nothing limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything that cannot lawfully be limited. Nothing excludes our obligations to provide reasonable care and skill or your mandatory rights.

For consumers, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We do not apply a general contractual monetary cap to those consumer rights.

For business customers, subject to the exceptions above, our aggregate liability arising from these terms is limited to the greater of £1,000 or the fees paid or payable for the affected service in the preceding 12 months. We exclude indirect or consequential losses and loss of profit, revenue, goodwill or anticipated savings, to the extent legally permitted and reasonable. These limits do not reduce our obligation to account for sales proceeds properly due to you or make a contractual refund.

We are not responsible for independent agreements between members or third parties, but this does not excuse our own breach. Neither party is liable for delay caused by events genuinely beyond its reasonable control, provided it takes reasonable mitigation steps. If such disruption materially prevents a paid service for over 30 days, you may cancel the affected service and receive a proportionate refund of unused prepaid fees.

17 Changes complaints and governing law

We may make reasonable changes for legal, security or service-development reasons. We explain material changes at least 30 days in advance unless an urgent legal or security reason requires shorter notice. Changes do not retrospectively alter completed sales or accrued rights. If a change materially disadvantages you, you may cancel before it takes effect and receive a proportionate refund of unused prepaid fees. Where law requires fresh consent, we obtain it.

Send complaints, copyright reports, moderation appeals and cancellations to contact@djpromodesk.com. Include sufficient information to identify the account, material and issue. We aim to acknowledge within five working days and provide a substantive response within 20 working days, or explain any delay. This process does not prevent legal action or complaints to a regulator.

These terms are governed by the law of England and Wales. Business disputes are subject to the courts of England and Wales. Consumers retain mandatory protections and any right to bring proceedings in the courts of their home jurisdiction. If a provision is unenforceable, the remaining terms continue where legally possible. Neither party’s delay in enforcing a right waives it.